I am 3.5 Year Old, and I Have Questions

Children are born artists. Here is why, they inquire. An artist is someone who’s mind is curious enough to take action to find out the answers.

Zain

Like what will happen if I try to draw that picture, how will it feel if I shall sing these beautiful words. Etc Etc.

Yesterday was Eid, so I had some guests at home. One of them was my cousin with her two little kids. This story is about Zain, a 3.5 years old boy and his conversation with me.

I was at my computer starting with daily reading.

Here are some of his questions and the pictures which made him inquire. I also tried to answer them as well.

1-Why only his eyes are showing up? Where is his rest of face?

Ans. Look, in this picture, he’s only showing up his head and eyes to make it interesting. He wants people to take notice of this picture. Got it?

2- Alright, what is that pink thing on your table?

This is a machine, a small one. I use it with my computer.

Multi-Card Reader

Well, it is used to transfer different things from one computer to another computer or mobile phone.

4-Okay, show me some stuff which we can insert in it.

Yup, here is it, we can shift any cartoon video or picture of yours to our mobile. Right.

5-Why are you typing on computer?

(He noticed that after his questions I was saving them in drafts.) Ah, I am saving our conversation in my computer. Is it fair?

6-How he come up with clothes and full face?

(I wanted to show Zain, the full picture of Seth Godin, so I went on Seth’s Facebook Page. Zain took good notice of this too and asked the above questions.)

Zain, this is another picture of the guy, here he is with his clothes and full head.

That was enough of my feeds, then I stumbled on some cartoon pictures to check his reaction.

7-Why he is going to fire someone?

I think he is just playing with his little toy, it is kind of the same gun as you used to have few days back. But it looks more like a real one. Isn’t it?

8-Why you are writing things which I am telling you?

Actually, I want to share our conversation with my friends. And I hope they like it.

9-Why these cars are not running?

These are the pictures of cars. In pictures, we can not see things moving. Here are the moving cars. (then I played the following video)

10-Why are they hitting everything?

This is because they are driving in rushy areas. Where many other vehicles and stuff is moving.

11-Where do the people go when the car gets broken?

Most of the time, they get out of them and get back to their home. Or if anyone gets hurt then hospital.

12-Does it show the aeroplane as well?

Yes it does.

Later I spent some more time with him. Entertained him with more videos and cool stuff.

So What Is The Point?

This is something not surprising at all. As human, we are born to discover and create remarkable stuff.

But here is why I am worried about Zain or any other little kid. They will eventually be stopped to ask questions, which do not make sense to elders including and especially teachers.

They will be forced to do the work in others’ way instead of with their knowldge and learning. They will be forced to not to inquire, they will be forced to shut the mouth when someone is doing stuff.

But at the same time, I often interact with parents and encourage them to let their child live their life. Let them learn in their way, which shouldn’t necessarily make sense to elders. Here is an incredible TED Talk by Sir Kin Robinson on Do school kill creativity?

What do you think? I am sure when you were a little kid, you were curios same as Zain. Did you lost that curiosity? Have you ever had similar experience with you? Please share your thoughts in comments below.

(At the end of our conversation, Zain said “when I’ll get older, Ill buy a computer too.” I shall talk to his parents and ask them to buy one for him now.)

Your Customers Are Empowered; Are Your Employees too?

Online media has empowered user to share his views to a vast majority. People are tweeting & blogging about their likes & dislikes.

They are writing anything about anything, Yes about your product too.So are you well aware of what’s being said about you? How you manage your company’s online reputation, which has now become very important in past couple of years.

Angry Mike can tweet about the reason behind his anger to his 3700+ followers, worse he can write a post on his blog about.

Mike is not alone here, anyone can be confuse on our your complex product and can warn his prospects never to try you, they do not care of your satisfaction.

So only great products or better services is not the answer of this possible crisis. You will have to make them happy again right there. Unfortunately most of the companies are using social media as another selling tool and fortunately they are getting failed.

Businesses today are serving to the most empowered customers in history. Therefore now customer is considered as a friend/enemy of your business. It’s up to you how you get their trouble solved and respond them as quickly as possible.

My answer to this challenge is to empower your employees. Let a human deal with a human.

  • Ask your IT dept not to ban twitter and other social networking site anymore.
  • Set a social media policy and guidelines.
  • Find the social guys (I call them Rock Stars) out of your staff and encourage them to talk on behalf of the company online.
  • Be there to support the innovative ideas of your staff and help them to apply.
  • Provide them the tools to manage possible risk & let them install Tweet-deck too.
  • Do not shit next time, “why you are installing Photoshop on the company’s computer.” Believe me, ideas can come from any level of the organization any time and they can take you to higher. Encourage them to be creative, look for the solutions with a new set of eyes.
  • Let the Rock  Stars to spread social virus to others inside the company.

What makes the difference is weather the company has organized itself and employees to use the social tools to make their customer happy. Remember social media is to sell TAKE CARE of your customers. Take Care!